/CRA Succeeds in Resolving 92% of Telecom Services Consumers’ Complaints

CRA Succeeds in Resolving 92% of Telecom Services Consumers’ Complaints

The Communications Regulatory Authority (CRA) resolved 92% of telecom consumers' complaints received in 2018. CRA said in a statement yesterday, that it has communicated with the telecom service providers to resolve and discuss solutions for all the complaints, which were "related to several topics such as billing, weak mobile network coverage, weak Internet speed, fixed-line disconnection and delays in service installation and activation.

According to the data, CRA explained that during the past year, it received 4342 inquiries and 1,005 complaints from consumers about telecom services in Qatar. These complaints were evaluated by CRA based on a set of criteria to determine their validity to CRA's complaint process.

In a related context, CRA noted that complaints were classified for 603 complaints that met the requirements, 402 complaints that did not meet them, and 92% of the total complaints have been resolved, noting that with regard to the remaining complaints, it continued to work with the telecommunications companies to finalize the related investigation of the remaining ones and expects to resolve them during the coming weeks.

Source: Government of Qatar